Making ends meet is tough for a normal time. Include a pandemic and mass layoffs? We’re ready for many relief, currently! At Speedy Cash, our priority that is top is for the individuals. That is why we are nevertheless right here, taking care of individuals as if you with immediate access to customer support, additional clean shops, or simply simple ol’ free material.
This is what you may expect from our customer service Arrange.
Going the additional mile with customer care
I love complicated phone woods within a economic crisis, stated NOBODY. Ever. Therefore we created a separate toll-free number (1-855-825-1051) and FAQ web page to respond to our customers’ most pressing issues. Our weblog also provides some pretty resources that are good assist with this crisis.
Providing relief that is financial
We understand that sometimes social people simply require a rest. Based on each customers situation, we encourage our customer support experts to deliver that break, including:
We are proud to share that so far, Speedy money has given concessions to almost 40,000 clients, providing relief to 5% of y our active borrowers. And because March 12, we now have waived over $1.6 million in re payments on over 13,000 loans.
Month”Thank you for extending my loan for one more. We presented a repayment and I will send i[n] another one in two weeks today. Many thanks in making [me] A speedy cash customer that is happy.” Jeremias D. of CA.
Complying aided by the CARES Act
Every single day fast Cash joyfully complies along with state that is applicable federal laws. We owe it for your requirements, our Customers, to help keep every thing from the up-and-up with regards to your hard earned money. This is exactly why we wish you to know that individuals also have aligned our credit bureau reporting utilizing the CARES Act.
Which means whenever we grant an accommodation just like a payment waiver or deadline modification, and when the consumer’s account had been considered present just before asking for the accommodation, we’ll continue steadily to report that Customer’s loan status as ‘current’ towards the credit reporting agencies.
Offering away free material
Unprecedented times call for unprecedented measures! Also to us, this means giving out some services that are free. At the time of May 4, we cashed over $19 million of stimulus checks within the U.S. totally free of charge.
Remaining open (and cleansing A lot!)
Since cash material is pretty right that is important for everyone, we have held our shops available to serve clients. By reducing our hours to Monday through Saturday, 10am-6pm (shut Sunday), we’ve been in a position to rigorously neat and sanitize surfaces on a day-to-day foundation. And today were very happy to report that we’ve started initially to extend shop hours in a few areas.
Using security really
We wish everybody to feel safe doing business with us. While our online solutions stay available and unchanged to provide clients through the safety of their houses, we have already been having to pay attention that is special the security of y our shops if you have to visit in individual. That includes improved cleaning protocols, strict social distancing and signage, easily obtainable hand sanitizer, and masks for the shop operators.
In addition, our stores available early for senior clients and clients with compromised health, and clients are notified they have been exposed to the virus if they visited a store where an employee has confirmed.
Offering returning to the frontline
We should try everything we could to aid the medical workers fighting regarding the frontlines. This is exactly why we have teamed up with Frontline Foods to feed regional health care employees and support neighborhood restaurants during the exact same time. To date we have committed $300,000 to Frontline Foods to begin the Wichita chapter up and also to support other chapters around the world. In only three days, our team delivered more than 4,000 meals to healthcare workers in Wichita.